Once a ride has been booked successfully, the paid amount will not be refunded.

Please contact [email protected]

Step 1: Go to “View my Profile”.
Step 2: Upon seeing your RushPay wallet, proceed to “Top-up”.
Step 3: Enter an amount to top-up. The more you top-up into your RushPay wallet, the more discounts you get.
Step 4: By topping up your RushPay wallet, you can get a discount of up to $10.
Step 5: Select “Payment Method” and add your credit card details.
Step 6: Complete your RushPay Wallet top-up!

RushPay is RushTrail’s new cashless mode of payment that allows you to transact seamlessly while making payments in-app and offers you discounts as you top-up your wallet.

You can pay via the RushTrail app either using your credit/debit card or your RushPay Wallet. Do note that if you are purchasing a credit bundle, you can only make your payment via the RushPay Wallet. Cash payment is not available as of now.

We do not have a fixed price for each ride. The fare will vary according to the distance and duration of the chosen journey. The price of your trip will be reflected on the page in the RushTrail app before you make your payment.

The bus schedules are fixed after the booking timings have been cut-off. The shuttle service will not be able to make a return trip or wait for any passengers who are running late. There will be a grace waiting period of only 1-2 minutes as other passengers will need to get to their destinations on time. Please be at the pick-up points at least 5 minutes in advance to avoid this unwanted situation.

We will notify you about the vehicle’s plate number upon booking confirmation via the RushTrail app so do ensure that you have grant us access to send notifications under your mobile phone “Settings”. We also provide Driver’s live location on the home screen for you to track our bus service.

We will notify you about the Driver status when (s)he is arriving, via the RushTrail app so do ensure that you have grant RushTrail access to send notifications under your mobile phone “Settings”. We also provide Driver’s live location on the home screen of the app for you to track our bus service.

Once a ride has been confirmed, it cannot be cancelled or modified. Please check all your booking information (destinations, time, number of pax and price) before making payment to ensure that there are no hiccups with your upcoming ride.