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FAQ

  • 300km Club
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  • SCSM Virtual Club

What is the 300km club and how can I be part of it?

The 300km Club refers to those who have accumulated a total distance of 300km since 2010 at SCSM events. The race category that you have registered for represents the distance that will be cumulated. As long as you complete a total of 300km, you will be part of the 300km Club. 

Do I have to run consecutive years to be part of the 300km club?

No, you do not have to. It is an accumulation of the distances. 

What benefits does the 300km club get?

You will receive a commemorative coin and on top of that, 300km Club runners will gain exclusive access to our pre-launch sale. 

I am part of the 300km club but did not receive any email and my name is not on the 300km club list on your website.

Please drop an email to the Marketing team at [email protected] for them to check for you. 

How do I check if I am part of 300km club?

You can check your membership here

However, if you have duplicate records, please write in to [email protected] so that we can help you to resolve or merge your results into 1 membership.

What if I have accumulated a total of 295km since 2010?

You will be eligible to be inducted into the 300km Club when you register for a 10km race category and above.

Will SCSM happen in 2020?

We are working round the clock to bring you the best experience in the midst of these unprecedented circumstances. Hang tight and stay tuned for more information coming soon. 

When will registrations open and how do I register?

Stay tuned for more information on when registrations will open. 

How much is the registration fee?

Stay tuned for more information coming soon.  

What am I entitled to as a participant?

We are working hard to finalise the runner entitlements and will share them with you soon. 

Where can I download my results?

Go here: https://www.multisportaustralia.com.au/ 

  1. Type the event name “Singapore” or Singapore Marathon” in the Search bar.

  2. Click in to the event and type in your name.

  3. You will then be able to download a copy of your timing certificate. 

Do you ship internationally?

Please note that we will only accept an order if the shipping address is within the following countries:

  • Australia
  • Cambodia
  • India
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam

Currently due to COVID-19 outspread in Philippines, we are unable send packages to an address within the Philippines based on the announced government lockdown.

When will my order be shipped?

Your order will be shipped within 14 days of purchase. We will do our best to ship all items purchased as soon as possible.

Are we allowed to exchange size/design if it does not fit me?

All items are final sale meaning that you will not be able to exchange or return an item for a refund.

Do you provide self-collection service?

We only provide delivery service to addresses within Singapore. Self-collection service is not available. 

Is the price inclusive of delivery? If not, how much will the delivery fee be?

The delivery fee will be added to your purchase at checkout and final cost will be based on your postal address.

Can I change my order?

Please email us at [email protected] for further assistance.

I would like to add on order and include in the same shipping. Is this possible?

Please email us at [email protected] for further assistance.

How do I track my order?

Once your order has been processed, you will receive a tracking email with your tracking number. You may then search on this link to find out more details.

What if my item is faulty?

Please email us at [email protected] for further assistance.

I have registered as “General” but would like to be registered as part of a Corporate or Running Club – how can I do so?

You may write in to us at [email protected]

A wrong session (warm-up…) is taken into account into my VR. What can I do?

You cannot choose which run will be taken into account in this race. Your first activity matching the goal of this race will complete the progression bar.

Please make sure that your warm-up has a shorter distance than all the sessions of our race. You can also permanently remove this session once synchronized on your Dashboard by clicking on it > Delete activity (you will lose all points and associated credits).

I have completed my run but it is showing completion issue or not showing my credits. How do I go about it?

Here is everything to know about our SCSM challenge or VR rules:

  • You need to be registered to the race before your first sessions.
  • Pay attention to the start and end times of the race. Our SCSM VR will usually go from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday. Make sure to check the start and end time on the SCSM VR page. Since hours are displayed in GMT, check the time in your city by clicking here.
  • Activities have to be done and synchronized after the start (GMT +8 time) and before the end (GMT +8 time) of the race.
  • You must run the exact distance of the requested legs. We take into account a small tolerance if you exceed the requested distance, but under no circumstances will a shorter distance be accepted.
  • Do your activities in one go. We will not be able to take into account the activities performed in several parts. So, never stop your watch or app before you’re done. Make sure you have enough battery power for the whole session.
  • The first registered activity that satisfies the conditions of the virtual race will be counted. Be careful not to do a warm-up or any other activity that would count as your race performance. In case of a mistake, you can decide to delete the wrong activity by clicking on it.

Tip: If an activity is synchronized by mistake, and it prevents another valid activity from being taken into account, you can delete it by clicking on it. Attention, this action is irreversible.

Will it be counted as completed if I start my Virtual Run or Challenge run before or after the race ends?

You need to be registered before your first sessions.

Only activities begin after the start and before the end of a VR will count towards your final result. Our SCSM VR will usually go from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday. Make sure to check the start and end time on the SCSM VR page. Our Challenges will usually go from Monday starting 00:01 AM (GMT +8) – Friday ending 11:59 PM (GMT +8).

How do I ensure my tracker is well connected on SCSM Virtual Running Club?

Our platform is compatible with most activity tracking devices and apps such Garmin, Suunto, Polar, Fitbit, Nike+, Runkeeper, MapMyRun, etc. Once logged in, you can connect your account from your Dashboard > Manage my apps.

Please connect only one app to prevent your activities from coming into conflict with each other. Your distances manually entered or GPX imported do not enable you to complete our challenges.

You must connect your app before your first session. When you connect a new app on our platform, only your next activities will be synchronized on our platform. We do not recover your previous runs.

Activities manually entered will not be taken into account by the platform.

1. You run outdoors?

The distance of your sessions practiced outside must be validated by a GPS app or watch. We are compatible with GPS watches or apps. Be sure your GPS is activated

Tip: If you have an Apple Watch, you can install and use Nike+, Runkeeper or MapMyRun that are compatible applications the SCSM Virtual Running Club platform.

2. You run indoors on a treadmill?

If you use a connected treadmill such as Elite, Wahoo or Tacx (with a distance and speed sensor), you can sync it (with ANT+ or Bluetooth) to a compatible device or app then connect it to SCSM Virtual Running Club.

Warning: Your trainer has absolutely to be connected, with a distance and speed sensor to send us information we are able to take into account for challenges and Virtual Races. Otherwise, we would have activities without this needed information.

Most connected trainers are compatible with your watch (Garmin, Polar, Suunto).

Some others have some specificities:

  • Wahoo is compatible with Runkeeper or MapMyFitness (Under Armour).
  • Peloton is compatible with Fitbit.

3. You use a virtual reality racing app like Zwift?

  • Zwift: you can connect it through a compatible app: Garmin, Fitbit, Runkeeper or Under Armour apps (MapMyRun)

Please fill in your weight and height correctly into your settings and use a heart rate monitor as we can carry out performance checks. SCSM will proceed controls on the performances of the runners.

4. Final check: Once connected, please check your device is correctly set up by doing a test activity beforehand.

If you already have a tracker connected but your activities are not automatically synchronized to SCSM Virtual Running Club, disconnect and reconnect your tracker from your account.

  1. Dashboard > Manage my apps > your connected app > Disconnect.
  2. Please give us all the authorizations requested when reconnecting your tracker account.
  3. Take extra care to fill out the correct login credentials when connecting your tracker account.
  4. Ensure that you tracked with the same account that you have connected to Sport Heroes.

Must I always use the same app once I have started connecting to the app?

You can change your tracker app but please connect only one tracker at a time. Avoid that your activities arrive in duplicate on SCSM Virtual Running Club because they could then be in conflict and not taken into account.

When you connect a new app on SCSM Virtual Running Club, only your next activities will be synchronized on our platform. We do not recover your previous runs.

Can I connect to more than 1 app?

Please connect only one app to prevent your activities from coming into conflict with each other. Your distances manually entered or GPX imported do not enable you to complete our challenges.

How do I add my indoor runs? Does it need a GPS?

You must connect your app before your first session. Please connect only one app to prevent your activities from coming into conflict with each other. If you have more than one app connected to your account, activities may be sent twice. One of them will be detected as not valid and will appear in grey.

When you connect a new app on SCSM Virtual Running Club, only your next activities will be synchronized on our platform. We do not recover your previous runs. Your distances manually entered or GPX imported do not enable you to complete our challenges and SCSM VR.

Only activities automatically synced with a duration AND a distance are valid. If your activity has no distance, it will not be taken into account for the race. So the distance of your sessions on a treadmill, stationary bike or home trainer counts in our challenges and SCSM VR only if a device records this data with a distance and speed sensor. (GPS doesn’t apply if you are practicing indoor). You, therefore, must connect them via one of our compatible apps such as Garmin, Suunto, Polar, etc.

An activity can sometimes take a few minutes or hours to be displayed on your Dashboard. Please contact our support only if you do not see this run or ride a couple of hours after.

For treadmill or home trainer activities, make sure you register correctly your height and weight and use a heart rate monitor. All activities may be randomly checked.

What is/are the recommended apps for SCSM Virtual Club /Virtual Race runs?

Is there an app I can use on my phone?

We do not have an app: SCSM Virtual Club is only available on sgmarathonvc.com, which is accessible via all web browsers.

What do I need to join this challenge? How does it work?

A wearable device that tracks time, distance, and heartrate; and one of the apps in the photo to the right.

Who should I contact if I have questions?

For SCSM Virtual Club platform issues and enquiries, please contact us at [email protected] 

For general enquiries, please contact us at [email protected]. 

Prize Fulfillment Conditions (these are listed on each Challenge page)

  • Please note, all challenge prizes can only be shipped to addresses within Singapore. 
  • All winners must complete the challenge to be in the running for the challenge prizes. 
  • Winners of all SCSM Virtual Club Challenges are picked at random. 
  • Winners will be contacted at the email address associated with the SCSM Virtual Club account (check for junk mail and spam). 
  • Winners will then be given 14 days to respond to the form and send the necessary information to receive the prize (including a postal address). 
  • If the winner fails to respond within this time or fails to comply with the instructions, we reserve the right to disqualify that entrant. 
  • No cash alternative to the prizes will be offered. 
  • Prizes are not transferable. 
  • Prizes are subject to availability and IRONMAN reserves the right to substitute any prize with another of equivalent value. 

How do Challenge prizes work?

Register for a ChallengeWhen you complete a Challenge and sync it to your Dashboard, you will see a prompt to find out if you were an instant winner. Click the button to find out if you won the Challenge prize. Three finishers each week will win. Winners will be notified via email. All winners must complete the challenge in order to be eligible to be in the running to win the prize.

I do not have sufficient points to redeem the item. Can I top up using cash?

No, you can only redeem a discount for an item if you have enough credits in your profile. 

Is there an expiry date for the points earned?

Codes offered by our partners have an expiry date. This is explicitly indicated on the terms of use that appear in our e-mail “Your new reward” or on the page of this offer. 

If no expiry date is indicated, the code is valid for 30 days from the time you redeem your credits. 

I would like to refund the item that I have redeemed, how can I take back my credits?

Unfortunately, once you have clicked to redeem, the credits cannot be taken back.  

What is the minimum points to hit to earn credit?

Points are earned based on the distance that runners complete. Points earned are then converted into Credits at a ratio of 5 points = 1 Credit. 

How does the Rewards work?​

The more runners race and train, the more Points they gain. Their Points are tied to their distance traveled (not their time). Points convert into Credits which can then be used to redeem great Rewards. 

When a reward is redeemed, the athlete will immediately receive a code that then can be applied to products in the SCSM Store or a partner e-commerce website. 

I am an overseas runner. Can I purchase the finisher bundle and do you provide worldwide shipping? ​

Items will be sent for shipping based on the following: 

Core Apparel – 2-7 working days
Virtual Race specific merchandise – 5-10 days
Weekly Virtual Race Bundles – 45-60 days from purchase 

*shipping times may vary based on delivery location & COVID-19 restrictions 

Can I start and complete the run before the stated date & time?

No – Runners must complete the run within the stated period. You need to be registered  before  your first sessions. 

Only activities that begin after the start and before the end of a Virtual Race or Challenge will count towards your final result. 

What do I have to do to complete my SCSM Virtual Race or Challenge?

You must ensure you are registered for the SCSM Virtual Race or Challenge prior to running. You must complete and sync all of your activities for the race with the platform by the finish time of the challenge or VR in order to log an official finishing result. 

Can I sign up for more than one challenge? ​

You can sign up and complete a Challenge as many times as you wish during the set Challenge period of Monday 12:01am (GMT+8) until Friday 11:59 pm (GMT+8) until you win the prize. 

What are the distances available to register? ​

The distances will vary week by week and support the training guides that are provided.  

Where do I run my race?​

Runners can take part in virtual challenges from their home or neighborhood to unlock rewards and train up for SCSM 2020. 

Can I complete the run over multiple runs?​

No, you must complete the specified number of sessions for each Challenge and Virtual Race. You cannot split up the run into multiple sessions. You must complete the required distance in one session to be considered a finisher. 

What is the schedule for the SCSM Virtual Race? ​

A 15-week schedule will be created, comprising 3 weekly challenges and 2 Virtual Races each weekend. Each week’s challenge and Virtual Race will be released the week prior. 

What is the SCSM Virtual Club​?

The SCSM Virtual Club allows runners to continue to train, compete and remain connected to the community in an adaptive and safe environment. 

How do I sign up for a profile​?

Go to https://www.sgmarathonvc.com/ and click the ‘Sign Up’ button in green on the top right hand side of the website.

How do I register for a challenge or a virtual race?

Here’s how to get started for SCSM VR:  

  1. Once logged in to https://www.sgmarathonvc.com/, go to EVENTS and click on this SCSM VR to SIGN UP. 
  1. When a pop-up appears, click on LET’S GO! 

How much is the registration fee? ​

Signing up is free. It’s free to track your training and complete challenges. 

What is the difference between Challenges and Virtual Runs​?

Challenges refer to individual run activities open during the weekdays from Monday 00:01 AM (GMT +8) to Friday ending 11:59 PM (GMT +8)There is no leaderboard or ranking and 3 random winners will be rewarded for completing challenges 

 

Virtual Runs is a series of weekly runs where runners will compete from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday to complete the assigned race distance. Make sure to check the start and end time on the SCSM VR page.  

Individual results will be ranked and shown on a live leaderboard.  

All finishers will be rewarded with digital finisher badge, this will show up in your Dashboard and your Profile. Finishers can purchase Weekly Virtual Race Finisher Bundles.  

Where do I run my event?​

Runners can take part in virtual fitness challenges from their home or neighborhood to unlock rewards and train up for SCSM 2020.