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Race

FAQ

  • 300km Club
  • Bundle Delivery
  • Bundles & Price
  • General
  • Grand Finale Celebration event – Collection
  • Individual Prizes
  • Live Stream / Broadcast Run
  • Merchandise
  • Race
  • Racing Methods
  • Registration
  • Running Clubs & Corporate Teams
  • SCSM Virtual Club
  • Standard Chartered Cardholder Promotion

What is the 300km club and how can I be part of it?

The 300km Club refers to those who have accumulated a total distance of 300km since 2010 at SCSM events. The race category that you have registered for represents the distance that will be cumulated. As long as you complete a total of 300km, you will be part of the 300km Club. 

Do I have to run consecutive years to be part of the 300km club?

No, you do not have to. It is an accumulation of the distances. 

What benefits does the 300km club get?

You will receive a commemorative coin and on top of that, 300km Club runners will gain exclusive access to our pre-launch sale. 

I am part of the 300km club but did not receive any email and my name is not on the 300km club list on your website.

Please drop an email to the Marketing team at [email protected] for them to check for you. 

How do I check if I am part of 300km club?

You can check your membership here

However, if you have duplicate records, please write in to [email protected] so that we can help you to resolve or merge your results into 1 membership.

What if I have accumulated a total of 295km since 2010?

You will be eligible to be inducted into the 300km Club when you register for a 10km race category and above.

I have opted for delivery. When will the items be mailed out?

Your items will be sent out within 1-2 weeks after 7th December 2020. 

How do I track my orders?

Once your order has been processed, you will receive a tracking email with your tracking number. You may then search on our website under “track my order” to find out more details. 

Can I attend the physical celebration if I have opted for delivery or the timing I wanted has sold out?

Unfortunately, due to the current situation we are unable to allow you into the venue to avoid overcrowding issues if you did not select self-collection with a selected time slot. If there is availability in another time slot, we can allow you to change your selection. 

What are the Grand Finale Race Entitlements that will be available for purchase?

There is the Individual Bundle and Double Up Challenge Bundle available for purchase. Follow this link to purchase. 

What is the price for each Grand Finale Race Entitlement bundle?

Individual bundle is priced at $60 and Double Up Challenge Bundle is priced at $65 before 8% ACTIVE fee. 

 

What are the modes of payment?

Debit or Credit Card – Visa, Mastercard, Amex, Discover, Diners Club, Visa Electron, Maestro. We do not accept cash, cheque or bank transfer payments. 

What is included in each Grand Finale Race Entitlement bundle?

Individual Bundle includes the Downloadable Runner e-Bib, FREE Runner Singlet, Memorabilia Medal, Official SCSM 2020 Photo, Downloadable e-Finisher Certificate, SCSM backpack & SCSM drink bottle 

Double Up Challenge Bundle includes Downloadable Runner e-Bib, FREE Runner Singlet, Double Up Memorabilia Medal, Official SCSM 2020 Photo, Downloadable e-Finisher Certificate, SCSM backpack & SCSM drink bottle

What is the difference between both bundles?

The difference between both bundles will be the medal design, you’ll get a bigger medal for the Double Up Challenge.

I am a foreigner residing in Singapore, do I purchase under Local or Overseas?

As long as you live in Singapore and have a local address, you can purchase under ‘Local’ category.

Do you provide international shipping?

Yes however, due to the current situation we only ship to the following countries – Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, South Korea, Sri Lanka, Taiwan, Thailand & Vietnam. 

Is it compulsory to purchase the Grand Finale Race Entitlements if I am participating in the weekend race?

 Purchase of the Grand Finale Race Entitlements is not compulsory but the items are limited and different from the weekly finisher bundle. 

Am I only limited to purchase 1 race entitlement bundle?

If you want to purchase more than 1 bundle you will need to purchase them separately.

Is the bundle price inclusive of delivery? What is the cost for delivery fee?

The bundle price does not include delivery, you will need to add this to your purchase 

Local delivery fee – $5
International flat rate delivery fee – $25

When is the last date to purchase the Grand Finale Race Entitlement Bundle?

 11:59pm Friday, December 4 unless sold out prior to the date.  

How do I know if I have successfully purchased a Bundle?

Please allow up to 2 hours to receive your confirmation email for your purchase. There are several reasons you may have not received your confirmation slip after this time period: 

  • It could be in your spam/junk folder.
  • Purchase was unsuccessful.  
  • The email address entered at time of purchase is incorrect. 

Please email in to [email protected] providing the email address used at time of registration process for the team to check your purchase status. 

I’m local and I have opted for self-collection but why do I receive my singlet by mail?

We hope to see all runners out wearing their singlets for the SCSM Grand Finale Race. All runners will receive their singlet via mailing and the remaining items will be collected at the Flower Field Hall, Gardens by the Bay if you have picked for self-collection.  

If you purchase your race entitlement bundle after 5pm on Friday, December 4 you will not receive your singlet prior to the Grand Finale, it will be able to be collected or delivered with your remaining items.

Can I change my singlet size?

Please email in to [email protected] for assistance. As the singlet will be mailed out within 5 days after the purchase, we will only be able to accept to your request if the size is still available and the original singlet size has not left the warehouse. 

Will SCSM happen in 2020?

We are working round the clock to bring you the best experience in the midst of these unprecedented circumstances. Hang tight and stay tuned for more information coming soon. 

When will registrations open and how do I register?

Stay tuned for more information on when registrations will open. 

How much is the registration fee?

Stay tuned for more information coming soon.  

What am I entitled to as a participant?

We are working hard to finalise the runner entitlements and will share them with you soon. 

Where can I download my results?

Go here: https://www.multisportaustralia.com.au/ 

  1. Type the event name “Singapore” or Singapore Marathon” in the Search bar.

  2. Click in to the event and type in your name.

  3. You will then be able to download a copy of your timing certificate. 

When and where is the Grand Finale Celebration?

The Grand Finale Celebration event will be held on Saturday 5th & Sunday 6th December 2020 at the Flower Field Hall, Gardens by the Bay. 

What are the operating hours for the Grand Finale Celebration event?

We open from 9am – 8.30pm on both Saturday 5th & Sunday 6th December 2020.  

How do I get to the Grand Finale Celebration event?

Bayfront is the nearest MRT Station (serves Circle & Downtown Line) 

Walkable distance to the Flower Field Hall. 

There is also free buggy service at the exit of the MRT Station to the Lobby area where the entrance to Flower Field Hall is located. 

Participants coming from Marina Bay Sands can take:  

A: The sky bridge from the hotel wing across to Gardens by the Bay.

B: Along the waterfront. 

What must I bring for collection?

– Confirmation Slip with QR Code 
– Confirmation Slip with the self-collection time slot information (This will be sent to all runners closer to the Grand Finale Celebration event) 

We recommend bringing your smart phone for both confirmation slips.  

Can I collect my Grand Finale Race Entitlement Bundle if I did not complete the race?

Yes, if you have purchased but did not complete the race, you will still be able to collect or receive your Grand Finale Race Entitlement Bundle. However, you are encouraged to take part in the race you registered for.  

I am local can I drop by to collect my race entitlements before I start running?

Yes, as long as you complete your activity before the cut off time and have selected self-collection when purchasing your race entitlements, you will need to attend during your allocated time slot otherwise you will not be allowed into the venue.

Is someone else able to collect my race entitlement for me? What does the person collecting on my behalf need to bring along?

Yes, they will just need to have the below items available: 

– Confirmation Slip with QR Code 
– Confirmation Slip with the self-collection time slot information (This will be sent to all runners closer to the Grand Finale Celebration event)
– Please ensure to fill up the Authorisation Form and submit online 

We recommend bringing your smart phone for both confirmation slips.  

Do I still have to select a time slot if someone who has also purchased the bundle is picking up the Grand Finale Race Entitlement Bundle on my behalf?

Yes, both of you must select a time slot even if it is the same time slot.  

Can I change my collection time slot?

Please email in to [email protected] for assistance to check if the time slot you want is still available. The last date to change collection time slot is 4th December 2020, 12PM. 

I have opted for delivery, can I change to self-collection?

Yes, please email in to [email protected] for assistance. 

I have forgotten the collection timing that I have selected, how can I check?

You may follow the steps below to check your self-collection time slot:

  1. Login to https://myevents.active.com/ 
  2. Look for ‘STANDARD CHARTERED SINGAPORE MARATHON 2020 – GRAND FINALE RACE ENTITLEMENT’ event
  3. Click on ‘Registration & QR Code’ and you will be able to see your details

You will also receive an email with the time slot stated for confirmation closer to the Grand Finale Celebration event.

Otherwise, feel free to email in to [email protected] to check with us.

What activities are there at the Grand Finale Celebration event?

Apart from collecting the remaining items within the runner’s race entitlement bundle, runners will also have their official SCSM 2020 photo taken, and be able to enjoy other exclusive photo taking opportunities.

Am I allowed to bring another person along to the Grand Finale Celebration event?

Unfortunately due to the limited number of people we can have in the area, we will not allow someone in to the venue if they did not make any bundle purchase. 

Can I bring my singlet for size exchange at the Grand Finale Celebration event if it does not fit me?

We do not allow or provide Singlet size exchange at the venue.

I am late for my self-collection time slot. Can I still come and collect?

You will be required to come during your selected appointed time. Please note that you do not need to arrive at the start time, rather you can come anytime within the allotted time 

Will there be any individual prizes for fastest runners?

There will be prizes awarded to the below categories  

  • 1st – 3rd Open Male Half Marathon 
  • 1st – 3rd Open Female Half Marathon 
  • 1st – 3rd Masters Male Half Marathon (40+) 
  • 1st – 3rd Masters Female Half Marathon (40+) 
  • 1st – 3rd Open Male 10KM 
  • 1st – 3rd Open Female 10KM 
  • 1st – 3rd Masters Male 10KM (40+) 
  • 1st – 3rd Masters Female 10KM (40+)

I ran more than the requested distance, will this minimize the chances of me winning?

We do not encourage runners to run more than the requested distance and if it does, do ensure that it does not exceed more than 1km as the system will not be able track that you have completed the activity. 

Will there be any live streams available of runners?

To replace the usual live race day show, there will be a special 90 minute live SCSM 2020 Grand Finale Show on 5 December from 6pm. Runners can tune in via the SCSM Facebook page to catch celebrities and personalities race for a cause in the Augmented Reality Relay Challenge. The show will also feature highlights and runner stories from the 13-weeks SCSM Virtual Racing Series of this year’s unique marathon. 

Do you ship internationally?

Please note that we will only accept an order if the shipping address is within the following countries:

  • Australia
  • Cambodia
  • India
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam

Currently due to COVID-19 outspread in Philippines, we are unable send packages to an address within the Philippines based on the announced government lockdown.

When will my order be shipped?

Your order will be shipped within 14 days of purchase. We will do our best to ship all items purchased as soon as possible.

Are we allowed to exchange size/design if it does not fit me?

All items are final sale meaning that you will not be able to exchange or return an item for a refund.

Do you provide self-collection service?

We only provide delivery service to addresses within Singapore. Self-collection service is not available. 

Is the price inclusive of delivery? If not, how much will the delivery fee be?

The delivery fee will be added to your purchase at checkout and final cost will be based on your postal address.

Can I change my order?

Please email us at [email protected] for further assistance.

I would like to add on order and include in the same shipping. Is this possible?

Please email us at [email protected] for further assistance.

How do I track my order?

Once your order has been processed, you will receive a tracking email with your tracking number. You may then search on this link to find out more details.

What if my item is faulty?

Please email us at [email protected] for further assistance.

Is there a ‘flag off’ and ‘cut off’ time for the race on 27 November to 6 December?

There is no specific timing set for flag off and cut off. Make sure to start your run only AFTER 12:01am GMT+8 on Friday, November 27. Your run will only count towards your official result once the race has officially begun and ensure to complete it prior by 11:59pm GMT +8 on Sunday, December 6.

What is the difference between the Grand Finale Rouvy AR and the Grand Finale VR?

If you register for either of the Grand Finale Rouvy AR categories, you will need to complete your run on a treadmill and track it using the Rouvy AR app only. This option will allow you to explore the SCSM Augmented Reality route on the Rouvy AR app, as your in-app avatar will move through the route at a speed that matches your actual running pace.

 

If you register for the Grand Finale VR categories, you can choose to run outdoors. This option does not include the SCSM Augmented Reality route experience – you simply need to run the distance you have registered for and track it with a participating app that’s synced with your SCSM Virtual Club account. 

Where can I run my race for the Grand Finale week?

Runners can choose to run their race outdoors for the Grand Finale using their tracking app via the SCSM Virtual Club platform OR they can choose the ROUVY AR and use the Rouvy AR app on a treadmill while watching their avatar run the augmented reality SCSM route on screen. 

Can I register for both a Grand Finale Rouvy AR category and a Grand Finale VR category?

You can register for multiple races across both categories. However, the Double Up Challenge is not applicable to the Grand Finale Rouvy AR category. If you choose to run both the Grand Finale Rouvy AR 10KM and Grand Finale Rouvy AR 21.1KM, this will not be recognized as completion of the Double Up Challenge.

If I choose to complete the SCSM Rouvy AR how do I access the course and use of a treadmill?

If you choose to complete the SCSM Rouvy AR you will need to ensure you use the Rouvy app to complete your run. You will receive detailed instructions on how to set up your account before race week. 

Click here for instructions on how to set up and connect your Rouvy account. 

 

LOCALS – Active SG Gym 

We have partnered with ActiveSG to set up dedication treadmills for SCSM Rouvy AR and Virtual Club participants at 12 locations and can be booked via the ActiveSG app: 

1.Jalan Besar Sports Centre 

2.Toa Payoh Sports Centre 

3.Clementi Sports Centre 

4.Heartbeat @ Bedok 

5.Our Tampines Hub 

6.Yio Chu Kang Sports Centre 

7.Yishun Sports Centre 

8.Hougang Sports Centre 

9.Sengkang Sports Centre 

10.Jurong East Sports Centre 

11.Jurong West Sports Centre 

12.Pasir Ris Sports Centre

Click here for gym locations 

Click here for instructions on how to book  

 

OR  

OVERSEAS or LOCALS – Private Gym or Your own Treadmill 

Runners can use their own private treadmill and sync their Rouvy app with a compatible foot pod to track the runner’s speed & cadence and watch their avatar through the Rouvy app. 

How do I race in the Grand Finale VR categories?

You simply need to complete the virtual race you have registered for outdoors and track your run with the app you have connected to the SCSM VC platform.  

More detailed instructions can be found here.

How do I race in the Grand Finale Rouvy AR category? 

To race in this category, you will need the following items: 

  1. Access to a treadmill to complete your run
  2. Rouvy AR app, downloaded on a compatible device  
  3. A run pod or device that is compatible with the Rouvy AR app 

What are the distances available to register?

10km, Half Marathon or the Double Up Challenge where you will need to complete both the 10km and Half Marathon across the race period. Register here.

Are there any rules or regulations as part of my participation in one of the SCSM Grand Finale races?

Please read the conditions carefully on each race registration page as well as follow these rules.

How much is the registration fee?

Registration is free and follow this link to sign up! There will be race entitlements available for purchase if you are interested Follow this link to purchase. 

I would like to sign up for the Half Marathon race but accidentally registered for the 10km race. How can I go about it?

You will not be able to cancel your registration for the distance that you have accidentally registered for but you can still sign up for the 10km and only do the distance you would like. You will not show on the leader board for the race you do not complete. 

How does the Double Up Challenge work? Do I have to run both distance in 1 session?

You will need to split the distances up into 2 sessions and complete each distance separately to finish the Challenge but please ensure you complete both within the Grand Finale race period between 12:01am GMT+8 on Friday, November 27 and 11:59pm GMT +8 on Sunday, December 6.

Will there be an updated leader board for the Grand Finale?

Available leader boards 

The top 3 largest running club or corporate within each tier that has the highest number of affiliated members at the end of SCSM 2020.

  • Small – 1 to 25
  • Medium – 26 – 50  
  • Large Clubs – 51 – 100 
  • Large – 101+ 

Fastest Club – based on top 3 male and top 3 female runners cumulative finish time for the below Grand Finale events

  • VRHalf Marathon 
  • VR10km 

What are the rules for the fastest Running Club and Corporate Teams leader boards?

  1. Must have minimum number of runners finished to be eligible on the leader board – minimum of 6 runners to be shown

  2. Fastest Club scoring is based on the combined/cumulative total net times of the top 3 male and top 3 female finishers

  3. Runners must follow all of the VR Competition Rules including no net elevation loss 

I have registered as “General” but would like to be registered as part of a Corporate or Running Club – how can I do so?

You may write in to us at [email protected]

A wrong session (warm-up…) is taken into account into my VR. What can I do?

You cannot choose which run will be taken into account in this race. Your first activity matching the goal of this race will complete the progression bar.

Please make sure that your warm-up has a shorter distance than all the sessions of our race. You can also permanently remove this session once synchronized on your Dashboard by clicking on it > Delete activity (you will lose all points and associated credits).

I have completed my run but it is showing completion issue or not showing my credits. How do I go about it?

Here is everything to know about our SCSM challenge or VR rules:

  • You need to be registered to the race before your first sessions.
  • Pay attention to the start and end times of the race. Our SCSM VR will usually go from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday. Make sure to check the start and end time on the SCSM VR page. Since hours are displayed in GMT, check the time in your city by clicking here.
  • Activities have to be done and synchronized after the start (GMT +8 time) and before the end (GMT +8 time) of the race.
  • You must run the exact distance of the requested legs. We take into account a small tolerance if you exceed the requested distance, but under no circumstances will a shorter distance be accepted.
  • Do your activities in one go. We will not be able to take into account the activities performed in several parts. So, never stop your watch or app before you’re done. Make sure you have enough battery power for the whole session.
  • The first registered activity that satisfies the conditions of the virtual race will be counted. Be careful not to do a warm-up or any other activity that would count as your race performance. In case of a mistake, you can decide to delete the wrong activity by clicking on it.

Tip: If an activity is synchronized by mistake, and it prevents another valid activity from being taken into account, you can delete it by clicking on it. Attention, this action is irreversible.

Will it be counted as completed if I start my Virtual Run or Challenge run before or after the race ends?

You need to be registered before your first sessions.

Only activities begin after the start and before the end of a VR will count towards your final result. Our SCSM VR will usually go from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday. Make sure to check the start and end time on the SCSM VR page. Our Challenges will usually go from Monday starting 00:01 AM (GMT +8) – Friday ending 11:59 PM (GMT +8).

How do I ensure my tracker is well connected on SCSM Virtual Running Club?

Our platform is compatible with most activity tracking devices and apps such Garmin, Suunto, Polar, Fitbit, Nike+, Runkeeper, MapMyRun, etc. Once logged in, you can connect your account from your Dashboard > Manage my apps.

Please connect only one app to prevent your activities from coming into conflict with each other. Your distances manually entered or GPX imported do not enable you to complete our challenges.

You must connect your app before your first session. When you connect a new app on our platform, only your next activities will be synchronized on our platform. We do not recover your previous runs.

Activities manually entered will not be taken into account by the platform.

1. You run outdoors?

The distance of your sessions practiced outside must be validated by a GPS app or watch. We are compatible with GPS watches or apps. Be sure your GPS is activated

Tip: If you have an Apple Watch, you can install and use Nike+, Runkeeper or MapMyRun that are compatible applications the SCSM Virtual Running Club platform.

2. You run indoors on a treadmill?

If you use a connected treadmill such as Elite, Wahoo or Tacx (with a distance and speed sensor), you can sync it (with ANT+ or Bluetooth) to a compatible device or app then connect it to SCSM Virtual Running Club.

Warning: Your trainer has absolutely to be connected, with a distance and speed sensor to send us information we are able to take into account for challenges and Virtual Races. Otherwise, we would have activities without this needed information.

Most connected trainers are compatible with your watch (Garmin, Polar, Suunto).

Some others have some specificities:

  • Wahoo is compatible with Runkeeper or MapMyFitness (Under Armour).
  • Peloton is compatible with Fitbit.

3. You use a virtual reality racing app like Zwift?

  • Zwift: you can connect it through a compatible app: Garmin, Fitbit, Runkeeper or Under Armour apps (MapMyRun)

Please fill in your weight and height correctly into your settings and use a heart rate monitor as we can carry out performance checks. SCSM will proceed controls on the performances of the runners.

4. Final check: Once connected, please check your device is correctly set up by doing a test activity beforehand.

If you already have a tracker connected but your activities are not automatically synchronized to SCSM Virtual Running Club, disconnect and reconnect your tracker from your account.

  1. Dashboard > Manage my apps > your connected app > Disconnect.
  2. Please give us all the authorizations requested when reconnecting your tracker account.
  3. Take extra care to fill out the correct login credentials when connecting your tracker account.
  4. Ensure that you tracked with the same account that you have connected to Sport Heroes.

Must I always use the same app once I have started connecting to the app?

You can change your tracker app but please connect only one tracker at a time. Avoid that your activities arrive in duplicate on SCSM Virtual Running Club because they could then be in conflict and not taken into account.

When you connect a new app on SCSM Virtual Running Club, only your next activities will be synchronized on our platform. We do not recover your previous runs.

Can I connect to more than 1 app?

Please connect only one app to prevent your activities from coming into conflict with each other. Your distances manually entered or GPX imported do not enable you to complete our challenges.

How do I add my indoor runs? Does it need a GPS?

You must connect your app before your first session. Please connect only one app to prevent your activities from coming into conflict with each other. If you have more than one app connected to your account, activities may be sent twice. One of them will be detected as not valid and will appear in grey.

When you connect a new app on SCSM Virtual Running Club, only your next activities will be synchronized on our platform. We do not recover your previous runs. Your distances manually entered or GPX imported do not enable you to complete our challenges and SCSM VR.

Only activities automatically synced with a duration AND a distance are valid. If your activity has no distance, it will not be taken into account for the race. So the distance of your sessions on a treadmill, stationary bike or home trainer counts in our challenges and SCSM VR only if a device records this data with a distance and speed sensor. (GPS doesn’t apply if you are practicing indoor). You, therefore, must connect them via one of our compatible apps such as Garmin, Suunto, Polar, etc.

An activity can sometimes take a few minutes or hours to be displayed on your Dashboard. Please contact our support only if you do not see this run or ride a couple of hours after.

For treadmill or home trainer activities, make sure you register correctly your height and weight and use a heart rate monitor. All activities may be randomly checked.

What is/are the recommended apps for SCSM Virtual Club /Virtual Race runs?

Is there an app I can use on my phone?

We do not have an app: SCSM Virtual Club is only available on sgmarathonvc.com, which is accessible via all web browsers.

What do I need to join this challenge? How does it work?

A wearable device that tracks time, distance, and heartrate; and one of the apps in the photo to the right.

Who should I contact if I have questions?

For SCSM Virtual Club platform issues and enquiries, please contact us at [email protected] 

For general enquiries, please contact us at [email protected]. 

Prize Fulfillment Conditions (these are listed on each Challenge page)

  • Please note, all challenge prizes can only be shipped to addresses within Singapore. 
  • All winners must complete the challenge to be in the running for the challenge prizes. 
  • Winners of all SCSM Virtual Club Challenges are picked at random. 
  • Winners will be contacted at the email address associated with the SCSM Virtual Club account (check for junk mail and spam). 
  • Winners will then be given 14 days to respond to the form and send the necessary information to receive the prize (including a postal address). 
  • If the winner fails to respond within this time or fails to comply with the instructions, we reserve the right to disqualify that entrant. 
  • No cash alternative to the prizes will be offered. 
  • Prizes are not transferable. 
  • Prizes are subject to availability and IRONMAN reserves the right to substitute any prize with another of equivalent value. 

How do Challenge prizes work?

Register for a ChallengeWhen you complete a Challenge and sync it to your Dashboard, you will see a prompt to find out if you were an instant winner. Click the button to find out if you won the Challenge prize. Three finishers each week will win. Winners will be notified via email. All winners must complete the challenge in order to be eligible to be in the running to win the prize.

I do not have sufficient points to redeem the item. Can I top up using cash?

No, you can only redeem a discount for an item if you have enough credits in your profile. 

Is there an expiry date for the points earned?

Codes offered by our partners have an expiry date. This is explicitly indicated on the terms of use that appear in our e-mail “Your new reward” or on the page of this offer. 

If no expiry date is indicated, the code is valid for 30 days from the time you redeem your credits. 

I would like to refund the item that I have redeemed, how can I take back my credits?

Unfortunately, once you have clicked to redeem, the credits cannot be taken back.  

What is the minimum points to hit to earn credit?

Points are earned based on the distance that runners complete. Points earned are then converted into Credits at a ratio of 5 points = 1 Credit. 

How does the Rewards work?​

The more runners race and train, the more Points they gain. Their Points are tied to their distance traveled (not their time). Points convert into Credits which can then be used to redeem great Rewards. 

When a reward is redeemed, the athlete will immediately receive a code that then can be applied to products in the SCSM Store or a partner e-commerce website. 

I am an overseas runner. Can I purchase the finisher bundle and do you provide worldwide shipping? ​

Items will be sent for shipping based on the following: 

Core Apparel – 2-7 working days
Virtual Race specific merchandise – 5-10 days
Weekly Virtual Race Bundles – 45-60 days from purchase 

*shipping times may vary based on delivery location & COVID-19 restrictions 

Can I start and complete the run before the stated date & time?

No – Runners must complete the run within the stated period. You need to be registered  before  your first sessions. 

Only activities that begin after the start and before the end of a Virtual Race or Challenge will count towards your final result. 

What do I have to do to complete my SCSM Virtual Race or Challenge?

You must ensure you are registered for the SCSM Virtual Race or Challenge prior to running. You must complete and sync all of your activities for the race with the platform by the finish time of the challenge or VR in order to log an official finishing result. 

Can I sign up for more than one challenge? ​

You can sign up and complete a Challenge as many times as you wish during the set Challenge period of Monday 12:01am (GMT+8) until Friday 11:59 pm (GMT+8) until you win the prize. 

What are the distances available to register? ​

The distances will vary week by week and support the training guides that are provided.  

Where do I run my race?​

Runners can take part in virtual challenges from their home or neighborhood to unlock rewards and train up for SCSM 2020. 

Can I complete the run over multiple runs?​

No, you must complete the specified number of sessions for each Challenge and Virtual Race. You cannot split up the run into multiple sessions. You must complete the required distance in one session to be considered a finisher. 

What is the schedule for the SCSM Virtual Race? ​

A 15-week schedule will be created, comprising 3 weekly challenges and 2 Virtual Races each weekend. Each week’s challenge and Virtual Race will be released the week prior. 

What is the SCSM Virtual Club​?

The SCSM Virtual Club allows runners to continue to train, compete and remain connected to the community in an adaptive and safe environment. 

How do I sign up for a profile​?

Go to https://www.sgmarathonvc.com/ and click the ‘Sign Up’ button in green on the top right hand side of the website.

How do I register for a challenge or a virtual race?

Here’s how to get started for SCSM VR:  

  1. Once logged in to https://www.sgmarathonvc.com/, go to EVENTS and click on this SCSM VR to SIGN UP. 
  1. When a pop-up appears, click on LET’S GO! 

How much is the registration fee? ​

Signing up is free. It’s free to track your training and complete challenges. 

What is the difference between Challenges and Virtual Runs​?

Challenges refer to individual run activities open during the weekdays from Monday 00:01 AM (GMT +8) to Friday ending 11:59 PM (GMT +8)There is no leaderboard or ranking and 3 random winners will be rewarded for completing challenges 

 

Virtual Runs is a series of weekly runs where runners will compete from 5:00 AM (GMT+8) on Friday to 11:59 PM (GMT+8) on Sunday to complete the assigned race distance. Make sure to check the start and end time on the SCSM VR page.  

Individual results will be ranked and shown on a live leaderboard.  

All finishers will be rewarded with digital finisher badge, this will show up in your Dashboard and your Profile. Finishers can purchase Weekly Virtual Race Finisher Bundles.  

Where do I run my event?​

Runners can take part in virtual fitness challenges from their home or neighborhood to unlock rewards and train up for SCSM 2020. 

Are there any promotions available for Standard Chartered Cardholders?

Standard Chartered Cardholders who purchase a Standard Chartered Singapore Marathon 2020 Race Entitlement bundle will be able to redeem a complimentary Standard Chartered micro-fibre gym towel with their purchase.

Please note that one towel redemption is allowed per bundle purchase.

Who is eligible for this promotion?

The promotion is available to Standard Chartered Cardholders in Singapore, or to those residing overseas in Malaysia, Indonesia, Vietnam and India, as overseas shipping is limited to select countries.

How do I redeem this promotion?

You can redeem your complimentary towel when purchasing your Standard Chartered Singapore Marathon 2020 Race Entitlement bundle on Active.com.

As you complete your order form, there will be a field titled “Standard Chartered Cardholder Promotion – Complimentary Towel”. Please enter the first 6 digits of your Standard Chartered card in this field before submitting your form.

How will I know if I have successfully redeemed the complimentary towel?

After you submit your Race Entitlement order form, you will receive an email to confirm your towel redemption within 3 – 5 working days. Please note that this email will be separate from the Active.com order confirmation email.

How will I receive my complimentary towel?

You will receive your complimentary towel with your Standard Chartered Singapore Marathon 2020 Race Entitlement bundle, in the same method of collection that you’ve selected for your bundle.

If you have opted for delivery, your towel will be included in your bundle, which you will receive in via mail.

If you have opted for self-collection, you will receive an email closer to the collection date that verifies your redemption. When you collect your Race Entitlement bundle, please show this email to the staff member who is assisting you.